Shipping Policy

Last Updated: September 2026

At Bulli Cards, we know how important your cards and collectibles are. We take care when packing every order to ensure your purchases are protected and arrive safely.

Order Processing

Orders are generally packed and dispatched within 1–3 business days after payment has been received.

During major product releases, sales, live breaks, repack launches or other high-volume periods, processing times may be slightly longer.

Orders containing pre-order products will generally be shipped once all products in the order are available. If you would like available products shipped separately from a pre-order, please contact us before placing your order.

Australian Shipping

We ship Australia-wide.

Shipping options and applicable costs are displayed at checkout based on your order and delivery location.

Where tracking is included, you will receive tracking information once your order has been dispatched.

Delivery times shown by the shipping carrier are estimates only and may be affected by weekends, public holidays, peak periods, weather events or other circumstances outside our control.

International Shipping

Bulli Cards offers international shipping to selected countries, including New Zealand, the United States and the United Kingdom.

Available international shipping options and prices will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, VAT, tariffs or other charges that may apply when an order enters the destination country. These charges are not included in our product or shipping prices unless specifically stated otherwise.

International delivery times can vary due to customs processing and local postal or courier services.

Trading Cards & Collectibles

Trading cards and collectibles are packaged carefully to minimise the risk of damage during transit. Depending on the product, we may use protective sleeves, top loaders, team bags, cardboard protection, bubble protection or other suitable packaging.

Factory-sealed products are shipped in the condition received by Bulli Cards. Minor imperfections to external manufacturer packaging, including small marks, dents, scratches, loose wrapping or similar manufacturing or handling imperfections, may occur and do not necessarily indicate damage to the contents.

Live Breaks & Open-Live Products

For products purchased to be opened during a Bulli Cards live stream or break, only the applicable cards, hits, packs or other contents allocated to the customer will be shipped unless the product listing or live break rules state otherwise.

Once a sealed product has been opened at the customer's request during a live stream, it cannot be returned on the basis that the customer was unhappy with the cards or contents received.

Combined Shipping

Where possible, multiple eligible purchases may be combined into one shipment.

If you make multiple orders and would like them combined, please contact us as soon as possible. We cannot guarantee that orders can be combined once packing or dispatch has commenced.

Any shipping refunds or adjustments for combined orders are at Bulli Cards' discretion and will depend on the actual shipping and packaging costs involved.

Incorrect Shipping Addresses

Customers are responsible for ensuring their shipping information is complete and correct before submitting an order.

If you notice an error in your delivery address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

If an order is returned to Bulli Cards because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

Lost, Delayed or Damaged Shipments

Once an order has been dispatched, delivery is handled by the applicable postal or courier service.

If your tracking has not updated for an extended period or you believe your parcel has been lost, please contact us so we can assist with an enquiry with the carrier where appropriate.

If your order arrives damaged, please contact Bulli Cards as soon as reasonably possible and provide:

• Your order number

• Photos of the external packaging

• Photos of the damaged product

• A description of the issue

Please retain all packaging while the matter is being investigated.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Authority to Leave

If you select, request or authorise an Authority to Leave or similar unattended-delivery option, you accept the risks associated with the parcel being left at the nominated location, subject to any rights you may have under applicable consumer law.

We recommend choosing a secure delivery address for valuable trading cards and collectibles.

Returned or Unclaimed Parcels

If a parcel is returned to Bulli Cards because it was unclaimed, refused, incorrectly addressed or could not be delivered due to information supplied by the customer, we will contact you regarding the available options.

Additional postage charges may apply if you request that the parcel be sent again.

Pre-Orders

Estimated release and shipping dates for pre-order products are based on information available from manufacturers and distributors and may change.

Bulli Cards is not responsible for manufacturer, distributor, freight or release-date delays outside our reasonable control.

If an order contains both in-stock and pre-order products, the entire order may be held until all products are available unless otherwise arranged.

Contact Us

If you have any questions regarding shipping or an existing order, please contact Bulli Cards through the contact details provided on our website.

Bulli Cards

Rip. Collect. Repeat.